Frequently asked questionsCommon questions about AI sales training, the cold call simulator, and how DUODIAL helps you practice.
What is DUODIAL?+
DUODIAL is an AI sales practice platform where sales professionals practice realistic voice-based sales conversations with AI buyers before speaking to real prospects, and receive coaching after every session. It covers cold calling, discovery, qualification, objection handling, negotiation, and closing, and runs entirely in the browser with no installation.
How does an AI cold call simulator work?+
An AI cold call simulator puts the user on a live voice call where artificial intelligence plays the prospect. The AI responds in real time to what the user actually says, raises objections, and pushes back the way a real buyer would. Each session ends with a scored report so the next attempt can be better than the last.
Can I practice cold calls without another person?+
Yes. AI roleplay platforms such as DUODIAL replace the human partner in a sales roleplay with an adaptive AI buyer, so a rep can practice openers, discovery, objections, and closing alone, at any time, as many times as they want.
What does DUODIAL measure after a practice call?+
DUODIAL scores talk-to-listen ratio, filler words, speech pacing in words per minute, confidence, questions asked versus recommended, and objections handled. It also flags the specific moments in the conversation that helped or hurt it.
How do I get access to DUODIAL?+
Sign up at app.duodial.in. Self-serve signup is open, no invite needed. Confirm your email address and the free trial's ten minutes of live AI practice are already on your account. After that, Starter is a one-time $1 top-up for about an hour of practice, and Pro ($49/month) or Max ($79/month) give you a month of practice credits. Every plan unlocks the same four tools plus the Learning Hub.
How is DUODIAL different from a traditional LMS?+
A traditional LMS delivers information through courses, modules, and certifications. DUODIAL delivers practice: live voice conversation, adaptive resistance, and scored feedback. Most organisations that use both use the LMS for knowledge and DUODIAL for skill.
How is AI sales roleplay different from conversation intelligence?+
Conversation intelligence tools such as Gong or Chorus analyse real customer calls that have already happened. AI sales roleplay platforms such as DUODIAL manufacture practice conversations that happen before a real call. They are complementary: conversation intelligence identifies what is going wrong on live calls, and roleplay is where the fix gets rehearsed.
Can AI replace sales trainers?+
No. AI absorbs the repetitive portion of practice, which is the part that does not scale with trainer headcount. Judgement, strategy, deal-specific coaching, and motivation still require a human. DUODIAL is designed to complement sales managers rather than replace them.
How do BPOs reduce agent ramp time?+
By running structured, repeatable conversation practice in parallel across an entire cohort alongside trainer-led onboarding, so the trainer's limited hours go to the parts that need a human while repetition happens simultaneously for every agent. Readiness can then be measured per agent instead of estimated.
What is sales readiness?+
Sales readiness is a measurable indication that a sales professional is prepared for live customer conversations. It differs from training completion: completion records that someone consumed material, whereas readiness records whether they can actually hold the conversation, measured through scored practice.